20 – 21 may 2018 or 14 – 15 nov 2018
KES 42,000 + VAT or USD 480 per participant.
Hilton Hotel – Nairobi, Kenya
- Confirmation of bookings must be received 4 days prior to start of training event.
- Corporate LPOs/LSOs Acceptable for booking confirmation.
CUSTOMER SERVICE EXCELLENCE SKILLS TRAINING
Customer service excellence skills training is designed for customer service executives in East Africa and beyond to enhance their skills, attitudes and behaviours required to offer exceptional customer service. We live in a customer-centred world; therefore all businesses must prepare its people to handle this new reality.
This training workshop on providing excellent customer service gives you the skills you need to communicate with confidence, be mature when resolving customer issues, build customer relationships and secure an overall competitive advantage.
- Deliver better, faster customer care for increased customer satisfaction;
- Increased credibility with customers and add value to your organization;
- Manage difficult customers better;
- Recognize the signals of customer irritation and how to respond appropriately.